1. Introduction

Welcome to Boardwalk Candles! These terms and conditions outline the rules and regulations for the use of Boardwalk Candles’ website and services. By accessing this website, we assume you accept these terms and conditions. Do not continue to use our website if you do not agree to all of the terms and conditions stated on this page.

2. Definitions

“Website” refers to Boardwalk Candles’ online platform.

“We,” “us,” “our” refers to Boardwalk Candles.

“You,” “your” refers to the user or customer using our services.

“Products” refers to candles and any other items sold on our website.

3. Use of Our Website

By using our website, you confirm that you are at least 18 years old or accessing with the consent of a parent or guardian. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

4. Products and Pricing

All prices are listed in Pounds Sterling and are subject to change without notice. We strive to ensure that all descriptions, images, and prices of products appearing on our website are accurate, but errors may occur. If we discover an error in the price of any products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

5. Orders and Payment

When you place an order, you agree that all details provided are accurate and complete. All orders are subject to availability and acceptance. We reserve the right to refuse service to anyone, for any reason, at any time. Payment must be made at the time of ordering, and we accept major credit cards and other payment methods specified on the website.

6. Shipping and Delivery

We aim to dispatch orders within 5 business days. Delivery times may vary depending on the shipping method chosen and the destination. We are not responsible for delays caused by carriers. Any shipping and handling charges will be disclosed at checkout.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return it to us within 14 days of receipt for a full refund, exchange, or store credit, subject to the following conditions:

– Items have been bought online from our website.

– Items must be unused and in their original packaging.

– Proof of purchase is required.

– Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

– Refunds will not be given for Gift Cards.

We reserve the right to refuse or partially refund in the event that your purchase is returned to us in an unacceptable condition. Refunds issued will be made to the original payment method used.

Items bought directly from our market stall are not included in this return policy.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and disclose personal information.

9. Intellectual Property

All content on the website, including text, images, graphics, and logos, is the property of Boardwalk Candles or its content suppliers and is protected by copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission from us.

10. Limitation of Liability

Boardwalk Candles will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or purchase of products, including, but not limited to, loss of data, profits, or business interruption.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

12. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website following any changes constitutes your acceptance of the new terms and conditions.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

• Email: info@boardwalkcandles.co.uk
• Address: Boardwalk Candles, Auburn Locks, Musselburgh EH21 8FE
• Phone: 07967092517